Privacy Policy

Effective Date: May 26, 2025
Last Updated: May 26, 2025

Southern Comfort Cove (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our short-term rental properties, website, marketing communications, and third-party service providers.

By using our services or providing your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data in the following ways:

• Directly from You: Full name, email address, phone number, reservation details (travel dates, party size, reason for visit)
• Automatically: IP address and browser data (via Google Analytics), device information via Wi-Fi captive portal (StayFi)
• Via Third-Party Services: Property management systems (e.g., iGMS), booking platforms (e.g., Airbnb, Vrbo), email marketing platforms (e.g., Mailchimp, StayFi)

2. How We Use Your Information

We use the information we collect for purposes including:

• Managing bookings and reservations
• Providing guest services and support
• Sending transactional emails and updates about your stay
• Sending promotional and marketing communications (only with your consent)
• Improving our website and services (via analytics)

3. Marketing Communications

We may send you marketing emails to promote our properties, exclusive deals, and other related services. You will only receive these communications if you have given your explicit consent.

You can opt out at any time by:

• Clicking the unsubscribe link at the bottom of our emails
• Emailing us at southerncomfortcove@gmail.com

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data with trusted third-party service providers who help us operate our business, such as:

• iGMS (property management)
• Touchstay (digital guidebook)
• StayFi (Wi-Fi access and marketing integration)
• Mailchimp (email marketing)
• Google Analytics (website traffic analysis)

These providers are only given the data necessary to perform their functions and are required to keep your information secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Data related to past or active reservations and financial transactions cannot be deleted for compliance and operational reasons.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• File a complaint with a data protection authority

To exercise any of these rights, please email us at southerncomfortcove@gmail.com. Please note that we may need to verify your identity before fulfilling your request.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our website and guidebook may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

TetraNest Investments LLC
Email: southerncomfortcove@gmail.com
Registered in the State of Georgia, United States